Spam/Compromised Account Lockout – If a user’s account is locked due to spam, or identified in other ways as a compromised account, the user’s account will be locked and unable to access email and other account services.Virus Lockout – If a user has a device registered to his or her account that is infected with a virus, the user will be deregistered and will have to come to the Helpdesk for virus scans and to get the account unlocked.Password Recovery – If a user has forgotten his or her password and was unable to answer their challenge question through the password recovery system, the account will be locked and the user will need to come to the Helpdesk with photo identification.You can review the copyright violation system here. The user will also need to sign a waiver for the copyright violation. NMU will contact the user’s email address, and then the user will have to come to the Helpdesk after his or her second offense to have a full-time staff member unlock the account. Copyright Violation – When a user is caught illegally downloading music, games, movies, or anything else defined as illegal in the Acceptable Use Policy, this type of lockout can occur.While locked out, a user will be unable to access most account services and will not have network access. Some of these lockouts can be fixed by the user, but many of the account lockout types will need the assistance of the Helpdesk to unlock. NMU users can be locked out of their NMU account (MyUser, MyNMU, Webmail, etc.) for various reasons, as listed below.
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